Velo Dog,
Sorry to hear about your troubles. I've never booked a hunt through an agent as I go directly to the hunt source via word of mouth recommendations by others. I'm not saying everyone should do it that way but it's worked for me for many years. Having said that I'm surprised to hear you were treated that way by the likes of Cabela's. I would have thought they were a company that would have at least acknowledged your complaint and done a little follow-up. Disappointing to be sure.
Big5,
I booked my first African hunt through Cabela's for that exact reason you stated (figured they'd be sympathetic/helpful, in the unlikely event anything went wrong).
I figured wrong.
Definitely learned a huge lesson there though.
Always speak thoroughly with multiple references, to get an over-all feel for any Safari Company / PH you are considering a hunt with.
Do a computer search for other related posts on them.
Some are anti-hunters trying to harm reputations of good people and some are good people who have been harmed by the one you might be looking at booking with.
I plan to work hard toward not being fooled again.
Furthermore, Cabela's just built a new store about 6 miles from my house and I do buy a box of bullets or a pair of gloves, some fly tying materials, etc. from them now and again.
Might even apply for a part time job there one day, if my current employer is not too keen on me working part time, as I draw close to that stage in my life (I'm in my 60's so, sooner than later).
Once, a few years after the first safari incident, I did book another hunting trip through Cabela's (pronghorn antelope and grouse over pointing dog special in Montana).
That time however, I did all my homework on the Guide's reputation, before actually booking.
It turned out well and I have always wanted to hunt with that outfit again (Bishop's Guide Service, based in Malta, Montana), they were awesome and the hunting was excellent as well.
Incidentally, back when inquiring of Cabela's about this pronghorn/grouse hunt, I described my bad experiences with my first booking through them.
The person I spoke with said Russell Selle no longer worked for Cabela's and they would do everything they could to regain my trust (I used to order heaps of sporting goods from them back when I was hunting and fishing like mad here in Alaska and their computer confirmed this to him).
Whatever, again, I was not killed by the sort of bum experience with "Burchell Safaris", just very annoyed for a few years.
Well anyway .... blah, blah, blah.
Regards,
Velo Dog.