Well, it's not the END of the world, but since I have had a Cabela's credit card for nigh on 25 years, I thought they could trust me. My card was denied three times today for online book purchases. I called and was told that I am 85 cents in arrears. Yes, there was 85 cents left unpaid on a late charge that I took care of. The current month's payment is still in the mail, mailed two days ago, so no help at all they say . Sure, I'm getting forgetful and was late one day on a payment because to my horror I discovered it was in my truck console and two days away from due date. I mailed in a check that day but had no idea that 85 cents in interest was somehow still owed. It is still a bit fuzzy to me where the 85 cents came from. Carrie, Cabela's ID# YZM339 manager seemed nice enough on the phone but dug in her heels for 85 cents! And she said she was a senior finance manager, that there was no one higher to appeal to. I told her I had just read Bill Heavey's book, "You're Not Lost If You Can Still See the Truck" wherein it stated in one of the articles that Cabela's had THE best customer service, even replacing a year old toilet seat "because the wife got tired of looking at the fishing lures embedded in plastic." How that they did that because they wanted to keep loyal customers. "Well, you have an unpaid balance, sir, so we cannot allow the card to be used," was her reply. Even if they allowed it, you can't just put 85 cents on another credit card for payment, can you? In the meantime, I lose a special offer, have to re-order some books--heaven help us if the charges go through and then I re-order, only to have to return one. Just an unnecessary irritation.
I could understand a computer being inhuman, but a Cabela's senior finance manager? Over 85 cents? Only about a day from getting the latest check in the mail? Did it not occur to her she could lose a customer? (They won't but I didn't tell her that) Still, that's all you get after 25 loyal years, except some irritating expired points you don't get back if you don't shop often enough? I'm still just flabbergasted.
I could understand a computer being inhuman, but a Cabela's senior finance manager? Over 85 cents? Only about a day from getting the latest check in the mail? Did it not occur to her she could lose a customer? (They won't but I didn't tell her that) Still, that's all you get after 25 loyal years, except some irritating expired points you don't get back if you don't shop often enough? I'm still just flabbergasted.
