Leica Quality/Warranty/Customer Service

[gbflyer]

What has been your experience?

Up until this time, mine has been good. I own 3 of their units. 2 have been returned for internal fogging. 1 was fixed, a rangefinder, the other has been back 3 times, a binocular. They have been “repaired” without issue and returned. This time, trip 3 for the bino, they want to charge me $140 to purge it and “clean as best they can”. The unit is like new, rides around cased in a glove box. I have been going around with their CS people making little headway. I have instructed them at this point to throw it in the dumpster if they cannot warranty or guarantee their products. Unfortunate.

I have had full replacement from Zeiss and Leupold over the years. No questions.

This makes me question any further purchases at Leica. Too bad, I like their glass.

I hope to report back here with a favorable outcome.

 

[AimSmall]

Lots of rough miles on several Leica binos - 1 issue, they handled it.

 

[Rimshot]

What model bino are you having trouble with?

I've only used them once for warranty, but the experience was good. Rangerfinder in the bino wasn't acting right, brand new out of the box. It was a discontinued model I bought on closeout. Took them a little while but they sent me a new and improved model since they couldn't fix it.

 

[gbflyer]

What model bino are you having trouble with?

I've only used them once for warranty, but the experience was good. Rangerfinder in the bino wasn't acting right, brand new out of the box. It was a discontinued model I bought on closeout. Took them a little while but they sent me a new and improved model since they couldn't fix it.

It’s a compact 8x30 that rides in a glove box.

They will not back up their shoddy repair work or warranty as I do not have the original receipt. I would have considered paying for the repair, but it hasn’t been fixed in the 2 previous trips back so I am not warm and fuzzy about a 3rd. The receipt rode in the box 3 times now back for repair but apparently it’s lost. Chicken shit outfit.

 

[Rimshot]

@gbflyer your experience is disappointing. I feel like in general, Euro companies are a lot less customer focused than I'm used to here in the USA. For binos and certain styles of guns, it seems they really have no direct competition.