What has been your experience?
Up until this time, mine has been good. I own 3 of their units. 2 have been returned for internal fogging. 1 was fixed, a rangefinder, the other has been back 3 times, a binocular. They have been “repaired” without issue and returned. This time, trip 3 for the bino, they want to charge me $140 to purge it and “clean as best they can”. The unit is like new, rides around cased in a glove box. I have been going around with their CS people making little headway. I have instructed them at this point to throw it in the dumpster if they cannot warranty or guarantee their products. Unfortunate.
I have had full replacement from Zeiss and Leupold over the years. No questions.
This makes me question any further purchases at Leica. Too bad, I like their glass.
I hope to report back here with a favorable outcome.
Up until this time, mine has been good. I own 3 of their units. 2 have been returned for internal fogging. 1 was fixed, a rangefinder, the other has been back 3 times, a binocular. They have been “repaired” without issue and returned. This time, trip 3 for the bino, they want to charge me $140 to purge it and “clean as best they can”. The unit is like new, rides around cased in a glove box. I have been going around with their CS people making little headway. I have instructed them at this point to throw it in the dumpster if they cannot warranty or guarantee their products. Unfortunate.
I have had full replacement from Zeiss and Leupold over the years. No questions.
This makes me question any further purchases at Leica. Too bad, I like their glass.
I hope to report back here with a favorable outcome.
