Sorry to hear that. I haven't had the need for any service on my Chapuis. Hopefully having the Beretta world-wide network backing them up will improve Chapuis' service. I've always had excellent help from Beretta on my pistols. Never had a problem with any of my shotguns.Chapuis have real shite after sales service....in SA anyway, quite the opposite of VC who will also have your stock made to measure.