ASC customer service is outstanding.
I am sorry you had an issue with our shooting sticks. When there is an issue we trust our customers, resolve the issue quickly and try to leave our customers predisposed to give us another shot.
We try to break the dowels before we use them but wood sometimes has directional faults that are not uncovered by this test. You can test them at 3, 6, 9, and 12 o'clock but it might break at 4 o'clock. We turn more than a 1/3 of the shafts into kindling which means thousands of them wind up heating the shop.
Thank you for you first and second post. For everyone that had faith that we would do the right thing, we are humbled.
Jim
Would like to delete this thread. How do I do that?
I appreciate folks that are just as willing to throw bouquets as they are bricks.
I am sorry you had an issue with our shooting sticks. When there is an issue we trust our customers, resolve the issue as quickly ans possible and try to leave our them predisposed to give us another shot.
We try to break the dowels before we use them but wood sometimes has directional faults that are not uncovered by this test. You can test them at 3, 6, 9, and 12 o'clock but it might break at 4 o'clock. We turn more than a 1/3 of the shafts into kindling which means thousands of them wind up heating the shop.
Thank you for you first and second post. For everyone that had faith that we would do the right thing, we are humbled.
Jim