The detachable magazine is scraping the side of the casing for the shells to the point there’s a noticable groove along the entire side of them, it’s occurring as they get picked up from the clip
Unfortunately your picture doesn't show me anything that I can identify as a possible cause.
Are all 3 cartridges showing the same scratch or just the 2 on one side?
The way you are describing the problem makes me wonder either the cartridge is coming up to high As the bolt is pushing the cartridge into the chamber
Or
The cartridge retaining lip(s) on the magazine are a micro shade over tolerance(s) with micro burrs along the edges.
Or
The magazine is micro under sized not in a true alignment for the bolt to push the cartridge straight into the chamber. As the bolt is being pushed forward it is canting the cartridge up, just enough to cause metal to brass contact, but not enough to cause the bullet to ride down the mouth of the chamber.
Does the cartridge lip around the bullet show or indicate any kind rubbing or marring?
It's not a 100% check, but you can try a cotton ball test. WARNING: These lips can be very sharp. So be careful not to cut yourself.
Using a fluffy cotton ball ever so Gently, Gently and Slowly, Slowly run the cotton ball from the rear of the magazine to the front of the magazine along the cartridge retaining lip. Repeat along the inside of the retaining lip. Looking and feeling for the Slightest, Slightest snagging. When the cotton finds a burr it will snag. Because micro burrs are just that micro you have to be very sensitive to feel the resistance. Repeat on the other side.
Best case scenario is it is a micro burr. Worse case scenario it is a metal burr. Thus the repeated Gently and Slowly to avoid getting cut. Sometimes I get lucky and a piece of cotton fiber sticks to the burr.
Now since this is a new gun I would be contacting the manufacturer tell them the problem(s) you are having and request they polish the bolt, action, inside the magazine to include the lips, the entire receiver, and chamber.