@K-man . Great question to ask. I'll preface by saying I work in development in the Fishing-Hunting-Marine industry (no, not for any gun or ammo manufacturers). Why I ask for the specifics is to make the best determination possible based on evidence, to then determine the percentage of factory failures.
Example. I design rods for sport fishing, many that are used in big game fishing and tournaments. Failures of the product are horrid to hear about let alone see, but when they do happen, I need to find out why so it can be corrected. Now, sometimes failures are a flaw in production, it absolutely happens, while some are a design flaw, that again absolutely happens. However, the vast majority of reported failures that I see are actually do to other circumstances.
One very recent is that we received about 5% of one rod style back, broken in the same area, all had been used to a light degree. Now, one could easily jump in and say rod "X" is bad, failed in the field, happens XX times, never buy again. The truth is though, upon looking into this rod, one (larger) customer had sold most of these 'broken' rods. While looking into this customer, I found out that the shipping method used to ship these rods from the DC to the stores involved downpacking and 'making' master cartons. These makeshift cartons allowed the tip (actually about 12" from the tip) to be exposed to 'whatever' during shipping. For those whom might not know, a small nick in the blank is all thats needed for a rod to 'explode' at the opportune moment. Its amazing what a rod can withstand if its used in the manner in which it was designed for....but throw in a curve ball like a nick, scratch, tear, it spells disaster.
Another fishing example...Ive seen certain styles of rods for warranty replacement that have a catastrophic seat failure that I can see no reason for. Well, once you dive in you see that someone caught a goliath grouper in a fast taper 6-12lb rod. Can that rod do it? Depending on the angler, reel, line, drag, etc, absolutely is possible. But not what you want to land one one. You might think thats a one off....but you'd be surprised at how often we hear stories like that, especially when it is landed successfully.
One last example...I had a pack that had been sold for 2 years without issue. Then, I received notice that there was an issue with the hip belt and buckle. The buckle would not stay tight once tension was applied. Well, that defeats the purpose of a hip belt... So, after examining the stock, it was easy to see that the buckle was assembled the wrong way so that the glide inserts could not put tension on the webbing. Simple fix, but "Why" did it happen? Trace it back to find out it was a new worker that had not assembled that product before. A manufacture defect yes, but the need to find out why was essential for correction.
Long winded yes, but believe me these are cliff notes to the full dive into issues. My point being, I needed to know why the product failed, and to do so, I needed to trace it back and know the specifics of the action. Going back to the first broken rod issue....It was no error to how it was being fished, rather something that happened before that damaged the product. The second rad issue...was actually was happened during the fishing. Why I want to see photos of the recovered bullets and hear and read the reports is to really see what is happening and know why it is happening....So I can make my own judgment. Now play economy of scale into this and how much Hornady sells vs. "XX"....I dont know that figure but I expect Hornady sells
alot.
Always going to have a certain failure rate in any mass production, but some of those chalked up to failure are really another issue. Did the product fail to perform as intended? Was it loaded wrong to spec? Was shot placement poor? Was it poor design? Not marketed correctly? How many are truly honest in explaining the situation or even know what really happened?
I just want to know....probably as most reading this thread but not commenting.