Firebird
AH legend
Preface-I recently had to return a vortex spotting scope. I thought I would share the experience with the group just as a reference. I own exactly three vortex products and one of those I found on the road at the public shooting range. I am not asking for alternative products or a critique on mine, I am just sharing an experience I had with a specific company.
Last fall while deer hunting, the ever present Wyoming “breeze” blew my lightweight carbon fiber tripod topped with a vortex viper hd spotting scope “eastbound and down” into some rocks. The scope which was in a neoprene cover, broke in half where the front and rear sections screw together. There was enough damage that they would not entirely reconnect, but I was able to duct tape the situation into useable condition.
I have some hunting opportunities coming up and suddenly realized I needed my scope fixed. So contacted the 1-800 number at vortex. Got a very helpful and well trained professional in the phone. I spoke with Kathy on 6/17 and mailed the scope after printing the label they provided by e mail.
On 6/21 I got an email that they had received the scope and it was in the service department. They offered that it would take 1-3 weeks typically. I got a notice from ups that a box was due to arrive on June 29. I was at work until today but was eager to check it out on arrival at home.
The scope does appear to be fixed-good as new is an apt description. One concern I had was the card which is for binoculars and gives no information as to what repair was performed. ?
Last fall while deer hunting, the ever present Wyoming “breeze” blew my lightweight carbon fiber tripod topped with a vortex viper hd spotting scope “eastbound and down” into some rocks. The scope which was in a neoprene cover, broke in half where the front and rear sections screw together. There was enough damage that they would not entirely reconnect, but I was able to duct tape the situation into useable condition.
I have some hunting opportunities coming up and suddenly realized I needed my scope fixed. So contacted the 1-800 number at vortex. Got a very helpful and well trained professional in the phone. I spoke with Kathy on 6/17 and mailed the scope after printing the label they provided by e mail.
On 6/21 I got an email that they had received the scope and it was in the service department. They offered that it would take 1-3 weeks typically. I got a notice from ups that a box was due to arrive on June 29. I was at work until today but was eager to check it out on arrival at home.
The scope does appear to be fixed-good as new is an apt description. One concern I had was the card which is for binoculars and gives no information as to what repair was performed. ?
