SCI misfires...anybody?

[pigsticker]

What is going on with SCI lately? Their level of member engagement seems to be on a steep downhill slide. I renewed my membership under a promotion that would provide a $150 KUIU card when purchasing a 3 year membership. That offer expired in the end of September, and I still have yet to receive the KUIU gift card. I have called multiple times and no one answers the phone in member services...ever! I finally got a hold of someone utilizing the "SCI Show" prompt on the phone and they were able to connect me with membership services, who explained that I should have a gift card in a week or so...that was five weeks ago. I have sent a follow up email with no reply for almost two weeks now. Is anybody manning the fort? Is this how they treat their members...just ignore them?

I now notice that their website is down and has an invalid SSL certificate...what the hell is going on with this outfit?? It reminds me of dealing with a company that is on the verge of going out of business. What kind of customer interaction policy is this for an entity of this size and caliber? Anybody else having issues contacting them?

 

[WAB]

I had the same experience on a previous promotion for a kuiu vest. It took multiple phone calls over months before I received the vest. I am convinced that I would never have received it if I hadn’t made myself a pain in the ass. Unprofessional would be a charitable assessment.