I was searching for my thread on using Qatar airlines and found this one, thought I'd add some information in regards to Qatar Air. We depart June 2nd for Windhoek, leaving from Houston. Here is a run down of the past 24 hours and I'll try to make this short and to the point, saving you the additional gray hairs and upset stomach.
After much research, discussion, etc., we opted to go with Qatar Air for a couple of reasons. Main reason, it was affordable and second, only one layover. I purchased the tickets around Sept of last year (2017). Leave Houston on Sunday, June 3rd, arrive in Doha, with a 9 hour layover, then straight into Windhoek, arriving Tuesday, the 5th, around 1000, whereupon our PH would be picking us up. In January, I receive an email from Qatar Air, flight times have changed, please call. I call, they tell me the flight times have changed, arrive now 35 minutes later or something like that. NO PROBLEM I say, I'm good with that. Fast forward to yesterday. I go online to check the flight status, and I see that I'm still leaving on Sunday, the 3rd, but arriving now on WEDNESDAY the 6th!!! WTF!!! I panic, what the heck is this? I call, on hold waiting for about 20 minutes, finally get a lady on line, very nice lady too, and she states that it shows that I accepted the change in flight back in January. WHAT? No I didn't, only the different arrival time, not a different arrival date. She says that maybe customer service can change the flight or issue a full refund. Another 20 minute as they put her on hold. Finally, customer service on the phone with her, she comes back to me. Sorry Mr. Smith, you accepted the changes, nothing we can do. Now I'm really PO'd. I ask for her supervisor and she quickly gets her on the phone, again, a very nice lady. She tells me they can review the audio from that phone conversation in January and if their representative did not explain the situation well enough, then they'd refund the money or try to work with me on another flight, but they no longer fly into Windhoek on Mondays, in fact, she stated they only fly in every other day now. So I tell her to review the tape please and she said to call her back today by 1500 hrs. I go home, settle my nerves, pray to my LORD that HE handles this and just gives me peace of heart with HIS resolution. I also go online and look for alternate flights. Just so happens, Qatar Air flies out of Houston Saturday and arrives on Monday, WITH THE EXACT SAME TRAVEL TIMES AS MY ORIGINAL FLIGHT THAT LEFT ON SUNDAY AND ARRIVED ON TUESDAY. HMMMM???
I also pulled my notes from that email and phone conversation back in January, which I had at home, and they collaborate what I already knew. That email showed me arriving still on the 5th, not the 6th, and my notes reflect the time differences on departure and arrival times. I call back this morning, ask for the boss from yesterday and I'm told, "sorry Mr. Smith, Suzanne is off today," seriously? Ok, let me speak to another boss and she puts April on the phone. I quickly update her, she reads the notes from yesterdays conversation and she states that the review process takes up to 48 hours, and that hasn't taken place yet. I'm feeling a bit frustrated again, but then I mention that I found the other flights and all I'm asking for is to move our two tickets from Sunday to Saturday. You ready for this? She calmly asks, and in a very polite tone, "Is that it, you can live with that flight and be okay?" I said "Yes Ma'am, surely that's not too much to ask." I hear her start typing in the backyard, she goes silent on me, then asks for our passport numbers. She finds mine in their data base, but my daughters in not listed. She asks me if I could email her the passport number and expiration date tomorrow? I said "Of course, can you change the flights or what? Her reply, "Oh, I've already updated the flights, you leave on Saturday, arrive on Monday, I'm just taking care of your free hotel, on us, for your layover in Doha, that's why I need your passport numbers for the VISA to leave the airport and go out into town." I about fell out of my chair. I'm thinking, why didn't our conversation go like this yesterday?" I told her THANK YOU THANK YOU THANK YOU!!!!!!!!!
End result, we get an extra day in Namibia, to be tourists, to acclimate, to just relax, and still start our hunt on time and DO NOT have to spend 33 hours in Doha for the layover. Plus, I can cancel the hotel I had reserved in Doha and spend that money in Windhoek.
I can't speak about their planes, or actual flight service as of now, but I can say, all three ladies I spoke with were extremely nice, very helpful, and really did their best to help me, with the last ultimately coming through for us.
Counting down now to June 2nd!
Now I thought all of this was funny but she had smoke coming out of her ears!!! 
So I’m pretty sure Frankfurt is not in our future!! Also for what it’s worth I’m 6’3” and 290. The Air Namibia economy seats were the smallest and most uncomfortable seats I have ever sat in!! My knees were up against my chin!! But drinks were free!!
