I read the initial report of the TS and cannot really take sides.
The PH/Outfitter's behavior reflects a clear reluctance to conduct this hunt, for whatever reasons, but it certainly does not excuse his attitude. The client has taken a risk by booking a cheap hunt where the exact circumstances of how this hunt came about through the mediation of the PHASA are unknown. KoringKoppie Safaris seems to be a normal outfitter according to his homepage, but maybe he was obliged to organize this hunt or he was randomly selected, but he does not seem to have had any desire to do so. Taking your girlfriend with you when you don't know what to expect, is also associated with risks. Unfortunately, there is also a certain amount of self-culpability involved, because anyone who buys something cheap cannot make too many demands.