Another Atta Girl for Lori and Travel Express!!! I will be coming home for leave in July from Kosovo, where I have worked off and on for the past 17-18 years. I have made many many trips in that time. Since I have had a computer, I have always booked the tickets myself. For some reason, this time it wouldn't work. I booked 4 times through the United web site, and within about 12 hours I received notification that the flight could not be booked, please call this 1 800 number to re-book. I did. The fourth time I received this email, I decided to call Lori, whom I have never met, but know her from the AH forum. She booked a ticket for me within about 2 hours, and I received the official "stuff" within about 24 hours. Thanks to her my stress level has been lowered considerably. By the way when I called those 1 800 numbers, United was in the Philippines, and Austrian Air was in Ukraine. No wonder I couldn't get to the U.S.!!!