Skyline
AH fanatic
- Joined
- Dec 27, 2008
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- SCI Life Member, MLOA, DU, MWF, MTA
Mr. Fulton,
Thank you for taking the time to post your side of things on this unfortunate situation. Hopefully this will give all on here something to digest and reflect upon.......... the fact is there are always two sides to the equation.
I do not like to see these sorts of things on the internet because in the end there are no winners and everyone goes away with a black eye.
To all..........I mentioned this previously and I will mention it again. My eyebrows rise when the very first post by someone on a forum is one in which an operator is raked over the coals. This usually indicates to me that someone has gone out of their way to track down appropriate websites and that they are on a mission.
I do do not personally know either of these gentlemen and I do hope that they can sit down 'off camera' and sort this out. I know many think that this sort of thing on the internet is just great and keeps them informed. I do not. I personally view situations like this as one of the basic problems in todays society and that is an inability to sort things out face to face...........it is much easier to throw rocks back and forth from behind a computer monitor.
Invariably these distasteful situations are initiated by a client complaining about an operator...............most operators would not even think about posting a 'watch out for this client' topic. Once something like this has been initiated it leaves the operator only one of two options..........if he/she is even aware that a complaint has been launched on the internet......... respond to what has been said or do not reply at all. Inevitably though it is a no win situation.
I know many do not share my views on this...........and so be it. In the end it brings us back to 'effective communication' and just how important it is. Mr. Fulton also touched upon another issue and that is that clients should raise any concerns they have as soon as possible with their PH and if that does not have the desired affect, with the owner/operator directly. Don't wait until the end of the hunt when it is too late to 'fix' anything.
Cheers,
Kelly
Thank you for taking the time to post your side of things on this unfortunate situation. Hopefully this will give all on here something to digest and reflect upon.......... the fact is there are always two sides to the equation.
I do not like to see these sorts of things on the internet because in the end there are no winners and everyone goes away with a black eye.
To all..........I mentioned this previously and I will mention it again. My eyebrows rise when the very first post by someone on a forum is one in which an operator is raked over the coals. This usually indicates to me that someone has gone out of their way to track down appropriate websites and that they are on a mission.
I do do not personally know either of these gentlemen and I do hope that they can sit down 'off camera' and sort this out. I know many think that this sort of thing on the internet is just great and keeps them informed. I do not. I personally view situations like this as one of the basic problems in todays society and that is an inability to sort things out face to face...........it is much easier to throw rocks back and forth from behind a computer monitor.
Invariably these distasteful situations are initiated by a client complaining about an operator...............most operators would not even think about posting a 'watch out for this client' topic. Once something like this has been initiated it leaves the operator only one of two options..........if he/she is even aware that a complaint has been launched on the internet......... respond to what has been said or do not reply at all. Inevitably though it is a no win situation.
I know many do not share my views on this...........and so be it. In the end it brings us back to 'effective communication' and just how important it is. Mr. Fulton also touched upon another issue and that is that clients should raise any concerns they have as soon as possible with their PH and if that does not have the desired affect, with the owner/operator directly. Don't wait until the end of the hunt when it is too late to 'fix' anything.
Cheers,
Kelly