I've got over 100 rounds through mine with no issues so far, when I called them with a shipping issue they were quick to offer a replacement, I declined as this is a rifle to use and abuse, it will see many scratches in it's life. I notified them as more of a FYI your shipping department sucks, not that they had ruined my life. I am lucky enough that I do sales for a FFL on the side and dealt with MRC directly. I believe if it were me dealing with the pawn shop I would have given them the options of
A)Return my money in full
B)File the front sight off of the DGR prior to me stuffing it up their ass to minimize tearing.
C)File a complaint with the Better Business bureau about them stealing my sales tax money.
If I were running MRC, I would have handled this whole situation differently for sure.
A)Try to make customer happy by at least making the repair timely.
B)If I could not satisfy the customer with a new rifle, I would refund his money
immediately.
C)I would black ball the retailer for unethical(probably illegal) business practices.
The only time I have ever had an issue like this was a Weatherby that I purchased after a summer of working daylight til dark to make enough money to buy it. I still have bad taste for the rifles after all these years. I guess all of the build up leading to a heart breaking ending will do that to a guy.
Much like my first wife, that rifle was beautiful to look at but was not worth a damn on paper. The retailer I bought the rifle from would not work with me on the rifle, besides ship it back and forth to the factory three times. I finally gave up and we took the rifle to a store and traded it in on another rifle of different manufacture. I still feel bad about the way that was handled. Long story short, there are two men out there that should be pissed at me, the one that got that rifle and the one that got that wife.
Cheers,
Cody