Well, I had bought mine in Bulawayo in 2014, so it had nothing to do with you. It just sat in the back of my closet until someone with the same shoe size asked for boots. As far as I know he is happy with them....
We never want anyone to keep anything from us that they do not love. If they did not fit you, you were free to return them as it is impossible for the three lasts they use to fit every single person. Not sure why you had to cross the pond to figure that out, but that is on you.
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Thank you for you past support and we do our best to make sure our customers are treated fairly and in a way that leaves them predisposed to coming back for more. In this instance we were never given that opportunity.