Delta DL200 September 21, 2024

[Pancho]

I swore off Delta after 3 terrible experiences.

They left my rifle in France and couldn't figure out how to get it out of Customs hold since I was not there to watch them check the serial number- a ridiculous waste of everyone's time. Solutions recommended - fly back to Atlanta at my cost or have them shipped to Customs in El Paso. That solution cost me $200 freight plus a 400 mi drive to get my rifle. No compensation nor even an apology from Delta.

On a trip to Uganda they left my rifles and clothes in Atlanta. Got the rifles about 4 days later but my clothes didn't show up for 12 days. Again, not even an apology much less compensation.

Trip to CAR booked thru Delta. Flight to Amsterdam canceled due to issue with water pump in the latrines. I can understand that. Next day flew to Houston and caught a flight to Amsterdam. Needless to say, arrival is delayed one day. You guessed it, no luggage, no apology, no compensation.

Now I fly on United out of Newark. 3 tips so far without any issues. I've got a boat load of Delta miles if anybody wants them.

 

[Rickmt]

You can see that automation has hollowed out Delta’s customer experience. If all goes well , then the system works . If something goes wrong the people aren’t there to help. As far as an apology goes ; you need to forget about that.