Beware of using Virgin America

[Spear Safaris]

Anyone traveling to and from Vegas, beware of using Virgin America airlines. If your flight gets cancelled they are very non-cooperative to get you out.

 

[BRICKBURN]

Ernest that is not good news to hear. Hope you get it worked out.

 

[Spear Safaris]

Hi Brickburn, thank you so much. It seems we have it sorted now but without any help from Virgin America.

 

[BRICKBURN]

This kind of thing always reminds me of what real Customer service is.
The proof is never on the front end.
It comes when the #$%^&* hits the fan and you need their help to fix a problem and they get it done.

Safe travels

 

[AfricaHunting.com]

Ernest, Glad to hear that you sorted things out. It was great seeing you at the show! Hope bookings were good and have a safe trip back home.

 

[AfricaHunting.com]

This kind of thing always reminds me of what real Customer service is.
The proof is never on the front end.
It comes when the #$%^&* hits the fan and you need their help to fix a problem and they get it done.

So true.