IdaRam
AH legend
Leoni was the problem with my stay there. Had mine and Maddy’s arrival as PM instead of a.m., so no pick up at Tambo, and cancelled our two companions stay when we showed up and they didn’t. They were scheduled to show up that evening. They got there and their reservation had been cancelled. Total shit show.Just had a overdue hunt debrief with clients that hunted SA late last year. We had as always booked their stay at Africasky well in advance, the all inclusive package with 2 days of guiding. Clients added 2 extra days to see JHB and Pretoria. They arrived in JHB on Sunday, all good with the meet and greet. Arrive at AS and they can't find the booking for the clients or the guide, clients phone us we phone and mail AS to no avail. We have confirmation emails from Leoni at AS that all is good and guides are arranged. Clients stay at the lodge the whole of Sunday, one day wasted. Turns out there is no hot water, clients get to use another shower, pipes are leaking water all over the bathroom. Till today no reply or apology to the clients or us and we send 10+ clients a year their way. Always supported them can't do that anymore. May have to give Afton House a try too.
Gilbert jumped out of bed and came to get us. Queen straightened out cancellation when others arrived, and both Queen and Gilbert spent the rest of our stay making sure our experience was turned around. Still can’t say enough good about both of them.