A thorough conversation with Swarovski - Conclusion: Rookhawk knows nothing and is wrong about everything

rookhawk

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Last weekend I had a lengthy conversation with the region's swarovksi rep and we talked about a lot of different things, but basically the summary was nothing I want is available and they have no intention of making more of what I deemed fantastic. A few of the highlights of the conversation:

1.) My premise: The z6i 1-6x24mm EE was the finest optic ever made. They are selling for 200%-300% of original MSRP new in the box. Swarovski's position is nobody wanted them and they lose FOV, they believe FOV is the key trait. They stated "how much eye relief do you really need anyway?". My response was two fold, one that 5" allows you to scope large bore rifles and its literally the only one that exists. I don't enjoy close scopes on 458Lott and up rifles. My second point was that for stalking rifles, it gave the opportunity to come up for a snap shot like a shotgun, rather than seeking for good eye relief that introduces hesitation. They politely disagreed. They said if I bought 1500 of them, roughly $3.3m USD, they'd make me anything I want. I asked for a practical number minimum order and I'd maybe do just that, but they wouldn't give me a reasonable number. They did mention they sold some sort of rail mount scope in the USA and literally sold 4 units of them, but they didn't want to make another EE.

2.) My second topic was that the 3-9x36mm z3 was a bargain and perfect for stalking rifles at <$700 for a great optic. The weight and size allowed low rings and was appropriate for kipplaufs, falling blocks, and lightweight bolt guns. Their response was the 42mm is barely bigger, so they are just sticking with that one.

3.) My third point was that we were standing next to a rack of London made safari rifles worth about $400,000. For those rifles, people take pride in traditional rings and a low or extra low ring that brings the sight picture in line with the stock geometry and iron sights. That means a scope like the z8i 1-8x24mm with the 30mm tube should be brought back, because aesthetically and functionally people spending premium money on safari and stalking rifles do not want 34mm rings, nor do they want the extra height, nor do they want to use hideously ugly tactical rings. You really have very few options in fine gun rings in 34mm whereas there is a plethora of rings for the 1" and 30mm offerings that are appropriate for Rigbys, Dakotas, and all the other typical safari rifles. Swarovski's answer was that I should just buy ugly 34mm rings, or I could pay $5500-$8000 and have someone like Rigby or Holland build new custom 34mm rings and mounts to accomodate their new tube sizes rather than offering an industry standard 30mm scope appropriate for the task. Another lovely scope option now discontinued.

4.) My fourth question was "what happened to the Kahles Helia lineup?" because they had nice small bells for stalking rifles, or they had straight tube 4x and 5x options for double rifles, drillings, kipplaufs, etc. Their response was they are still made for the EU market because Vortex and Leupold do not have a presence, but they are no longer imported to the USA. I asked if I bought them in the EU, would they support them for repairs? The answer is no, it would be deemed gray market.

I'm being told that the market doesn't demand what I like and that I'm in the minority. Maybe that's correct, but Swarovski also spent decades building a reputation as a true hunter's optic company. The brochures would show old gentleman hunting chamois with kipplaufs, trachten jackets, tyrollian hats on their heads. It suggested quality and tradition, that was their reputation. They no longer make the products that are compatible with the lifestyles and firearms they loved to feature in their ad copy of the past ten years, now showing bench rest plastic rifles and gigantic glass in their ad copy.

I suggested they cannibalized their own market, too many SKUs, reticles, illuminations, and that dilution resulted in too few units sold of these storied products. They also didn't offer the lineup above to the right dealers, the bespoke makers and the Dakota/Rigby/et al dealers that know how to use the right rings, mounts, and optics for the tasks at hand. They remained unpersuaded and closed the conversation showing me their new Western Hunter long-range scope with ballistic turrets for shooting elk at 700 yards. Clearly, they are selling into the sniper and long range hunter industry where every other brand has a large presence as well.

I'm not here to shoot the messenger, Swarovski has the right to do whatever they wish, I'm just saddened that the best optic company in the world has discontinued 100% of the optics that I have come to love over the past 20 years. I honestly think part of the problem is most dealers in fine rifles don't even understand stock-to-optic fit so they aren't advocating for what is proper and correct for their rifles either.

Any way you slice it, Swarovski has products that are now directly in line with Vortex, Leupold, and Nightforce but none of the useful outliers that they were known for over the past many decades.
 
A dynasty never lasts forever. In the next few years I would imagine they will learn the hard way that the tactical/internet sniper world won’t support the $’s they need to survive.
 
I guess they looked at the market and the sales but it seems there is a specific market for the models you like and it is a shame it is not supported.
Along with the long range and tactical crowd there are probably also a large number of shooters who own multiple production rifles with various scopes but none of the finer rifles that you list. That probably is a niche market but unfortunately one where great glass is appreciated.
 
This is funny, I had just about exactly the same conversation in the Swarovski booth at SCI. At the end of the day, in a nice way, the Swarovski rep told me that you can’t tell the German engineers anything. They’re going to make what they want to make, and we’re expected to like it. I for one, will not be hanging one of these new monster scopes on any of my fine rifles.
 
Maybe they’ll switch gears and try to get a .mil contract, go belly up.

This isn't a dig, its a compliment:

No, they won't get a Mil contract because their products aren't up to military durability. Nightforce and S&B make such optics, but they are much heavier to achieve such durability. Swarovski has always done a nice job balancing lightweight materials to keep their optics as durable as necessary for hunting conditions, but not battlefield conditions.
 
"Grey Market" that is BS I purchased binoculars and a big spotting scope in Austria at the factory store
almost 40yrs ago. My binoculars have hunted the world, after years of use I sent them to Swarovski and in about 2mo they sent them back just like new with a very nice letter. They never charged me a penny! I've had several people compare those old binos to the newest in their line which I have as do my close hunting buddies and all agree the compare to the best HDs.
Because of what Swaro has done here in the US I've made a switch to Leica, but on my next trip to Europe if I can buy Swaro there that meets my African needs I will "Grey Market" BS or not!
 
You can always tell a German. Or Austrian. But you can’t tell him much.

Unfortunately, The tactical world is 1000 fold larger than the DG niche

The last steal I saw on the swaro EE a few months ago, I past along to a freind and he snatched it immediately.
 
I mean I kinda get it. The African hunter and especially the dangerous game hunter is a niche market. I have a very large circle of friends that hunt. I’m the only one who has even been to Africa.

The long range market (yes I have long range rifles too) is much larger and at least here in the US will likely continue to be the bulk of the market share only second to your standard budget rifles with 3-9x40 scopes for your average whitetail hunter.
 
It’s too bad that they can’t at least do a run of these models every other year or every fourth year to keep a supply in the pipeline
 
It’s too bad that they can’t at least do a run of these models every other year or every fourth year to keep a supply in the pipeline

Indeed. If they'd make a single EE (the z8i 30mm with the illuminated circle/#4 combo would be logical) and a 3-9x36mm with a #4, they would have a solution in those two SKUs for 90% of the use cases presented on this forum. Both of these options have no industry competition, suggesting 100% of the demand would be satisfied by Swarovski rather than the entire market vying for a customer.
 
I mean I kinda get it. The African hunter and especially the dangerous game hunter is a niche market. I have a very large circle of friends that hunt. I’m the only one who has even been to Africa.

The long range market (yes I have long range rifles too) is much larger and at least here in the US will likely continue to be the bulk of the market share only second to your standard budget rifles with 3-9x40 scopes for your average whitetail hunter.

I don’t disagree, but it does seem that Swarovski built their rep catering to hunters. I have LR rifles as well. Personally, I think that Nightforce and Leupold offer better products for the LR market than Swarovski. Perhaps, being a bit of a US phenomenon, US companies are better informed in serving it.

The two scopes RH mentioned should never have been discontinued. Used market values are a pretty clear indicator that Swarovski screwed this one up.
 
I wish for another Kahles Helia red dot like I have on my double. I am unsure if the truth but was told it was a patent issue with that one not being imported anymore.
They still make the 1-8x24. Did that one not fit the bill?
I am convinced that the Z8 1.7-13.3x42 is the best overall DG scope.
 
I am in the same mind set as @rookhawk .

My beef is that and after the z3 scope failed on my wife's 7RM on our 2022 safari. I sent the scope back in for repair and it came back and within 3 shots failed again. Took it off and sat in the box and put it on the shelf in the shop about 3 months ago on a less than optimum day I took it back out and looked at it, bashed the bell against the work bench and threw it in the trash. It might have just been a lemon as the other Swaro glass we have is doing great. But will but something else till they turn around their offerings.

The other small item if you look at the top 200 PRS shooters not one of them are using Swaro's. Kahles has about 11% of the field.
 
This is funny, I had just about exactly the same conversation in the Swarovski booth at SCI. At the end of the day, in a nice way, the Swarovski rep told me that you can’t tell the German engineers anything. They’re going to make what they want to make, and we’re expected to like it. I for one, will not be hanging one of these new monster scopes on any of my fine rifles.

Or more like they're going make what the guys doing the market analysis say to make.
 
I think their reputation went to their heads. That and they have that European common attitude of: “what the hell does an American know about anything?” The French probably invented that, but the Germans perfected it.
It’s a damn shame, but it happens all too frequently these days.

What’s next? Could be a $200 version so everyone can buy one, or a major company reorg Due to declining sales.

You could always do what Elon did with Twitter … failing that, your choices are likely: buy Used, “Grey goods” or Leica.
 

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