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I've been dealing with the same agent since 2012 so it might be good to call ahead. Unless he's retired or transferred, he still might be there.Ive thought about hitting the CBP office in the McKinney regional airport this year... I used them about 5 years ago and it was a freaking disater.. but I think that was largely due to the turd that called himself a CBP Officer that worked there..
He would only see you by appointment.. I had to call multiple times and leave VM's to get him to answer.. and then he scheduled my "appointment" for about a week out... Only to tell me when I arrived that he was too busy and I'd have to come back the next day...
Went back the next day.. and dealt with 15 minutes of theatrics while he told me how incredibly busy he is, etc.. (funny.. he was a 1 man show out there.. they get no international flights to speak of.. its a freaking regional airport that mostly caters to small private aircraft and MAYBE a couple of times a week some dude in a Gulfstream refuels there en route to somewhere else in the US from his Mexico origination point.. ).. then he just finished the document in 2 minutes and was gone..
After that I just started going back to DFW and dealing with the 45 minute drive and the larger CBP office..
It might be time to give McKinney another try though.. its 10 minutes from the house.. and Id assume the agent that was there 5 years ago is very likely gone at this point... its impossible that they would have replaced him with someone less competent.. so its either the same now.. or has improved to at least some degree lol...