Several years ago a friend of mine needed support from a business he had bought 10s of millions in equipment from. He had a piece of equipment down and needed immediate support. They were less than supportive and complacent in ensuring his continued business.
He immediately went to the competitor and started the switch over to a different brand. And has since switched brands entirely.
Several million dollars lost in sales in one year.
To some people customer service is as important as quality. Or service during the sale.
He immediately went to the competitor and started the switch over to a different brand. And has since switched brands entirely.
Several million dollars lost in sales in one year.
To some people customer service is as important as quality. Or service during the sale.